Privacy Policy

Privacy at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that identifies you personally. Detailed information on data protection can be found in our data protection statement below this text.

1. Collection of data on this website.

Who is responsible for collecting data on this website?

Data processing on this website is performed by the website operator. Their contact details can be found in the imprint of this website.

How do we collect your data?
On the one hand, your data is collected when you communicate it to us. Our computer systems automatically or with your consent collect other data when you visit the website. These are mainly technical data (e.g. internet browser, operating system or the time the page is called up). This data is collected automatically when you visit this website.

What do we use your data for?
Some data is collected to ensure that the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?
You have the right to receive, at any time and free of charge, information about the origin, recipient and purpose of your stored personal data. You also have the right to request correction or deletion of this data. If you have consented to data processing, you may withdraw this consent at any time with effect for the future. You also have the right, in certain circumstances, to request restriction of the processing of your personal data. In addition, you have the right to submit a claim to the competent supervisory authority. You may contact us at any time at the address listed in the imprint if you have further questions on the subject of data protection.

Analysis tools and third-party tools:
When you visit this website, your surfing behavior can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. Detailed information about these analysis programs can be found in the following data protection statement.

2. Hosting and CDNs (Content Delivery Networks).

External accommodation
This website is hosted by a third-party service provider (host). Personal data collected through this website is stored on the host's servers. This may primarily include IP addresses, contact requests, metadata and communication data, contract data, contact information, names, website access and other data generated through a website.

The hoster is used for the fulfillment of the contract with our potential and existing customers (Art. 6 para. 1 letter b AVG) and in the interest of a safe, fast and efficient delivery of our online offerings by a professional provider (Art. 6 para. 1 letter f AVG).

Our hosting provider will only process your data to the extent necessary to fulfill its performance obligations and will follow our instructions regarding this data.

Conclusion of a contract for order processing
To ensure data protection-compliant processing, we have entered into an order processing contract with our hosting provider.

3. General information and mandatory information

Privacy
The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations and this data protection statement.
When you use this website, various personal data is collected. Personal data is data that allows you to be personally identified. This data protection statement explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission on the Internet (for example, when communicating by e-mail) may have security gaps. A complete protection of the data from access by third parties is not possible.

Note on the responsible body
The data controller of this website is:

Name: PAY SHIELD LTD
Establishment: Westwood Business Centre Unit A5a, Continental Approach, Margate, England, CT9 4JG
Phone: +31 800 0224393
Support: 24/7 customer support
E-mail: info@livekaarten.nl

The data controller is the natural or legal person who, alone or jointly with others, decides on the purpose and means of processing personal data (e.g., names, e-mail addresses, etc.).

Withdrawal of your consent to data processing
Many data processing operations are possible only with your express consent. You can withdraw the consent you have already given at any time. An informal e-mail message to us is sufficient. The lawfulness of the data processing that took place until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and direct advertising (Art. 21 AVG)
IF THE DATA PROCESSING IS BASED ON ART. 6 PARAGRAPH 1 LETTER E OR F AVG, YOU HAVE AT ALL TIMES THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING ON THE BASIS OF THESE PROVISIONS. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA IN QUESTION UNLESS WE CAN DEMONSTRATE FULL GROUNDS FOR THE PROCESSING WHICH OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOM.

IF YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT RELATES TO SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT ADVERTISING.

Right of appeal to the competent control authority
In case of violations of the AVG, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, workplace or the place of the alleged violation. The right to complain is without prejudice to any other administrative or judicial remedy.

Right to data portability
You have the right to have data that we process automatically based on your consent or in performance of a contract transferred to you or a third party in a commonly used machine-readable format. If you request the direct transfer of data to another data controller, this will only be done to the extent technically feasible.

SSL or TLS encryption
For security reasons and to protect the transmission of sensitive content, such as orders or requests you send to us, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the address line in your browser (“https://”) and the padlock symbol. With SSL or TLS encryption active, data you transmit to us cannot be read by third parties.

4. Data collection on this website.

Cookies
Our website uses so-called “cookies”. Cookies are small text files that do not damage your end device. They are stored either temporarily (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after your visit. Permanent cookies remain stored until you delete them yourself or until your web browser deletes them automatically.

Cookies have different functions. Many cookies are technically necessary because certain functions of the website would not work without them (for example, the shopping cart function). Other cookies are used to evaluate user behavior or display advertising.

Cookies required to carry out the electronic communication process or to provide certain functions desired by you are stored on the basis of Art. 6 Paragraph 1 letter f AVG. If consent has been requested, the cookies in question are stored solely on the basis of this consent (Art. 6 para. 1 letter a AVG); consent may be revoked at any time.

You can set your browser to allow cookies only in certain cases, or to refuse them altogether. Disabling cookies may limit the functionality of this website.

Cookie consent with Borlabs
Our website uses Borlabs cookie consent technology to manage your consent to store cookies. The provider is Borlabs - Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg, Germany.

When you visit our website, a Borlabs cookie is stored in your browser recording the consent you have given or withdrawn. This data is not passed on to Borlabs. The data will remain until you ask us to delete it or until you delete the cookie yourself. Legal retention periods remain unaffected.

Borlabs' cookie consent technology is used to comply with the legal requirements of the AVG (Art. 6(1)(c)).

Serverlog files
The page provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Reference URL
• Host name of the access computer
• Time of server request
• IP address

This data is not merged with other data sources and is necessary for the technically error-free operation of the website (Art. 6 para. 1 letter f AVG).

Contact form
If you send us a request via the contact form, your data, including the contact information you provide there, will be stored by us in order to process your request. We do not pass on this data without your consent.

The processing of this data is carried out on the basis of Art. 6 para. 1 letter b AVG (performance of contract) or, in other cases, on the basis of our legitimate interest in effective processing of requests (Art. 6 para. 1 letter f AVG).

The data remains with us until you request deletion, withdraw your consent or the purpose of storage no longer applies. Mandatory legal provisions, in particular retention periods, remain unaffected.

Register on this site
You can register on this website to use additional features. We use the data entered exclusively for the use of the service for which you have registered. The mandatory data requested during registration must be provided in full. Otherwise the registration will be refused.

For important changes, such as in the offer or technically necessary adjustments, we use the email address provided to inform you.

Data stored during registration will be kept for as long as you are registered and then deleted. Legal retention periods remain unaffected.

Comment function
When you leave a comment on this site, in addition to your comment we also store your email address, IP address and any chosen username. This is necessary to take action in case of abuse (e.g. insults or illegal content).

Comments will remain on the website until the commented content is completely removed or when legal reasons require removal.

Comments are stored based on your consent (Art. 6 paragraph 1 letter a AVG). You can withdraw your consent at any time via an informal message by e-mail. The lawfulness of the processing that has already taken place remains unaffected.

5. Social networking

eLaw24 tool for secure sharing
Our site uses the eRecht24 sharing tool. This tool only establishes contact with social networks (such as Facebook or Twitter) when you actively click the button yourself. The click counts as consent within the meaning of Art. 6 paragraph 1 letter a AVG. This consent can be revoked at any time with effect for the future.

Facebook plugins (Like and share button)
Our website contains plugins from Facebook. Provider is Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland. When you use the plugin while logged into Facebook, Facebook may link your visit to your profile. More info: Facebook Privacy Policy.

Instagram plugin
Our website includes features of Instagram, provided by Instagram Inc, 1601 Willow Road, Menlo Park, CA 94025, USA. When you are logged in to Instagram, Instagram may associate your visit with your profile. More info: Privacy Policy of Instagram.

Pinterest plugin
We use plugins from Pinterest, Pinterest Inc., 808 Brannan Street, San Francisco, CA 94103, USA. When used, information (including IP address, pages visited) is transmitted to Pinterest servers in the USA. More info: Pinterest Privacy Policy.

6. Analytics and advertising tools

Google Analytics
This website uses functions of Google Analytics. Provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses cookies that allow analysis of website usage. The info generated by the cookie about your use of this site is usually sent to a Google server in the U.S. and stored there.

The storage of Analytics cookies and the use of this tool are based on Art. 6 (1) (f) AVG. The website operator has a legitimate interest in analyzing user behavior in order to optimize website and advertising. If consent has been requested (e.g. for the placement of cookies), processing takes place exclusively on the basis of Art. 6 (1) (a) AVG; consent can be revoked at any time. More info on the processing of personal data by Google: https://business.safety.google/privacy/?hl=nl.

IP anonymization
We have activated IP anonymization. As a result, your IP address within the EU/EEA is truncated by Google before it is sent to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there. The IP address transmitted by your browser is not merged with other Google data.

Browser Plugin
You can prevent the storage of cookies through your browser settings. In addition, you can prevent Google from collecting and processing data (including IP address) by installing the browser add-on available at: https://tools.google.com/dlpage/gaoptout?hl=nl.

Objection to data collection
Click here to deactivate Google Analytics. An opt-out cookie will be set that prevents future collection of your data on this site: Disable Google Analytics.

Demographic characteristics
This site uses Google Analytics“ ”demographic characteristics" feature (age, gender, interests) based on data from interest-based advertising and third parties. This data is not traceable to individuals. You can disable this in your Google ad settings.

Duration of storage
User and event data associated with cookies, user IDs or ad IDs are anonymized or deleted after 14 months. See: Google help.

Google Analytics Remarketing
We use Analytics marketing in conjunction with Google Ads and Google DoubleClick. This allows personalized, interest-based ads shown on one device to appear on other devices as well. If you gave permission with Google, Google links your web and app history to your Google account and the same advertising is shown on multiple devices. Supportingly, authenticated user IDs are used in Analytics to create target groups. You can permanently disable cross-device remarketing via: Advertising Settings.

Google Ads & Conversion Tracking
We use Google Ads (conversion tracking). After a click on our Google ad, a 30-day “conversion cookie” is placed that does not serve for personal identification. It compiles statistics (total clicks and conversions). If you do not want to participate, you can disable conversion tracking cookies through your browser settings.

Google DoubleClick
DoubleClick displays interest-based ads within the Google network. For this purpose, a cookie may be stored in your browser that collects visited websites, clicks and other info to form a pseudonymous profile. You can disable cookies in your browser (accessibility of the site may then be limited). More info and objection: Google policy and Advertising Settings.

Facebook Pixel
We use the Facebook pixel (Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland) to measure conversions. Visitor behavior can be tracked after you are redirected to our site via a Facebook ad. The data is anonymized for us but is stored and processed by Facebook so that linking to user profiles is possible and Facebook uses the data for its own advertising purposes, in accordance with Facebook's data policy. Basis: art. 6 paragraph 1 sub f AVG; with consent art. 6 paragraph 1 sub a AVG. More info: Facebook Privacy. You can disable “Custom Audiences” in your Facebook ad settings or via YourOnlineChoices If you do not have a Facebook account.

7. Plugins and tools

YouTube with enhanced privacy
Our website contains videos from YouTube. Provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in “extended privacy mode.” According to YouTube, no data is stored from visitors before they start the video. Nevertheless, a connection to Google DoubleClick may occur. Once you start a video, your IP address and what page you visited is transmitted to YouTube. If you are logged in to YouTube, this may be linked to your account. You can prevent this by logging out.

YouTube may store cookies to support statistics and fraud prevention. These cookies remain until you delete them. Use of YouTube is done on the basis of Art. 6 paragraph 1 sub f AVG (legitimate interest in attractive presentation). With consent art. 6 paragraph 1 sub a AVG.
More info: Privacy YouTube.

Vimeo
Our site uses Vimeo plugins (Vimeo Inc., 555 West 18th Street, New York, USA). When you visit, a connection is made to Vimeo's servers and your IP address is transmitted. If you are logged in to Vimeo, this may be linked to your account.
Use of Vimeo is based on Art. 6(1)(f) AVG; with consent on Art. 6(1)(a) AVG.
More info: Privacy Vimeo.

Google Fonts
Our site uses Google Fonts for consistent display of fonts. The fonts are installed locally; there is no connection to Google servers.
More info: FAQ Google Fonts | Privacy Google.

Adobe Fonts
This site uses Adobe Fonts (Adobe Systems Inc., 345 Park Avenue, San Jose, USA). When visited, your browser connects to Adobe servers in the US. According to Adobe, no cookies are stored in the process. Adobe is certified under the EU-US Privacy Shield.
Use based on art. 6 paragraph 1 sub f AVG (uniform representation). With consent art. 6 paragraph 1 sub a AVG.
More info: Adobe Fonts Privacy.

Google Maps
Our website uses Google Maps through an API. Provider is Google Ireland Limited, Dublin, Ireland. For use, your IP address must be stored and forwarded to Google in the USA. We have no influence on this.
Use is based on art. 6 para. 1 sub f AVG (attractive presentation + easy location). With consent art. 6 paragraph 1 sub a AVG.
More info: Privacy Google.

Google reCAPTCHA
We use Google reCAPTCHA (Google Ireland Limited) to monitor whether data on our site is entered by humans or bots. Analysis starts automatically upon visit (IP address, mouse movements, time on site, etc.). The data collected is sent to Google.
Use is based on Art. 6 paragraph 1 sub f AVG (protection against abuse/spam). In case of consent art. 6 paragraph 1 sub a AVG.
More info: Privacy Google | Terms of Use.

8. Payment providers and electronic commerce

Data processing (customer data and contracts)
We collect, process and use personal data only insofar as this is necessary for the conclusion, content or amendment of the legal relationship (inventory data). This is done on the basis of Art. 6 para. 1 sub b AVG (performance of a contract or pre-contractual measures). We only process personal data on the use of our website (usage data) if this is necessary for the user to use or invoice our services.

Upon completion of the order or termination of the business relationship, the data will be deleted unless legal retention periods apply.

Data transfer in contracting for online shops, merchants and shipping
We transfer personal data to third parties only if this is necessary for contract processing, for example to the company in charge of delivering the goods or to the bank responsible for payment. No further transfer takes place unless you have expressly agreed to this. Your data will not be passed on to third parties for advertising purposes without your consent.
Legal basis: art. 6(1)(b) AVG.

Data transmission in services and digital content
Even with digital content, we transfer personal data only if this is necessary for contract processing (e.g. bank for payment processing). Further forwarding only takes place with your consent.

Stripe
We offer payment via Stripe (Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). Upon payment, the data you provide is transmitted directly to Stripe via an interface.
More info: Privacy Policy Stripe.
Legal basis: art. 6 paragraph 1 sub b AVG (contract settlement) and art. 6 paragraph 1 sub f AVG (secure payment process).

PayPal
We offer payment via PayPal (PayPal Europe S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg). When you choose PayPal, your payment information will be forwarded to PayPal.
Legal basis: art. 6 paragraph 1 sub a AVG (consent) and art. 6 paragraph 1 sub b AVG (contract completion).
You can withdraw your consent at any time, without affecting previous processing.

Sofortüberweisung (Klarna)
We also offer payment via Sofortüberweisung (Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany). With this method, you log in to your online bank account via Sofort GmbH. Your data (PIN, TAN, balance, transactions) are processed to make the payment. Your name, account number, address, telephone number and e-mail address are also transmitted.
Legal basis: art. 6 paragraph 1 sub a AVG (consent) and art. 6 paragraph 1 sub b AVG (contract completion).
More info: Privacy Sofort GmbH | Klarna.